We are sorry you are having issues with your current sleep set. Our company takes pride in superior customer service, and it’s our promise that if your warranty meets our manufacture’s guidelines as a defect, we will make certain that your issue is taken care of. We pride ourselves in carrying only the most dependable products on the market. If you feel you have received a defective or damaged product, please download and complete the form below. Thanks for choosing Smoky Mountain Mattress for your sleep needs. It is our promise to service our customers throughout the guaranteed life of their mattress.